15. Retention and Customer Service – A Match Made In Heaven

Episode Summary

In this episode, Dawn digs deeper into why customer service and open communication should be a key component of your retention strategy. You’re going to want to listen to Dawn’s easy but impactful tactics for securing customer loyalty.

Or, listen on your favorite app: iTunes (Apple Podcasts) | Spotify 

Key Takeaways To Tune In For

  • [03:30] Open communication is key for customer retention 
  • [05:00] Answering social media comments is essential for customer retention 
  • [08:15] “Let your customers see you as a human, not just a brand”
  • [09:00] Why having a phone number and a company email on your website is important 
  • [10:45] Avoiding industry jargon is important when talking to your customers
  • [13:55] Creating an amazing customer service experience 
  • [16:45] Being prompt when responding to your customer service requests is critical for customer retention

Resources talked about in this episode

 

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17. 3 Simple Things Every Business Owner Should Be Measuring

17. 3 Simple Things Every Business Owner Should Be Measuring

Seems like common sense when you say it on a Podcast. In this episode, Dawn talks about 3 measurements every business owner should be tracking on a monthly basis. They might seem like no-brainers, but so many eComm business owners aren’t even looking.

16. Learn Business Strategy From One Of The Best In eComm with Kale Inoue

16. Learn Business Strategy From One Of The Best In eComm with Kale Inoue

In this episode, Dawn talks Business Strategy with one of the best in the eComm industry, Kale Inoue. Kale is a serial entrepreneur, owner and founder of Make Cool Stuff and he himself is as cool as they come. If you ever wanted a real, solid eComm business strategy, you won’t want to miss this episode.