Or, listen on your favorite app: iTunes (Apple Podcasts) | Spotify

15. Retention and Customer Service – A Match Made In Heaven

Episode Summary

In this episode, Dawn digs deeper into why customer service and open communication should be a key component of your retention strategy. You’re going to want to listen to Dawn’s easy but impactful tactics for securing customer loyalty.

Key Takeaways To Tune In For

  • [03:30] Open communication is key for customer retention 
  • [05:00] Answering social media comments is essential for customer retention 
  • [08:15] “Let your customers see you as a human, not just a brand”
  • [09:00] Why having a phone number and a company email on your website is important 
  • [10:45] Avoiding industry jargon is important when talking to your customers
  • [13:55] Creating an amazing customer service experience 
  • [16:45] Being prompt when responding to your customer service requests is critical for customer retention

Resources talked about in this episode

 

Visit our social media for more information

Ready for the support of partners you can count on?

Let’s begin.

87. Brand Feature with Avoila

87. Brand Feature with Avoila

Or, listen on your favorite app: iTunes (Apple Podcasts) | Amazon Music | SpotifyEpisode Summary This week Dawn sat down with the partners of Avoila, an incredible organic skincare brand. Kristy and Grace share how they formulated their nourishing face oil and how...

How to Leverage User-Generated Content in Your Marketing Strategy

How to Leverage User-Generated Content in Your Marketing Strategy

If you aren’t using user-generated content in your marketing strategy, then you’re going to want to read this blog until the very end.  Two to three scrolls on desktop, four-ish scrolls if you’re mobile - because ain’t nobody got time to read fluffy content that’s...