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15. Retention and Customer Service – A Match Made In Heaven

Episode Summary

In this episode, Dawn digs deeper into why customer service and open communication should be a key component of your retention strategy. You’re going to want to listen to Dawn’s easy but impactful tactics for securing customer loyalty.

Key Takeaways To Tune In For

  • [03:30] Open communication is key for customer retention 
  • [05:00] Answering social media comments is essential for customer retention 
  • [08:15] “Let your customers see you as a human, not just a brand”
  • [09:00] Why having a phone number and a company email on your website is important 
  • [10:45] Avoiding industry jargon is important when talking to your customers
  • [13:55] Creating an amazing customer service experience 
  • [16:45] Being prompt when responding to your customer service requests is critical for customer retention

Resources talked about in this episode


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What Digital Dawn Media Buyers Wish Everyone Knew

What Digital Dawn Media Buyers Wish Everyone Knew

In the bustling world of digital marketing, our media buyers at Digital Dawn have some invaluable insights that every business owner should know. These nuggets of wisdom come from years of experience and countless successful campaigns. Let’s dive into what our media buyers wish everyone knew to help elevate your marketing game.